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Terms of Services

Last Updated On : 2023-07-01

To keep on using this "Website" or "Fuuffy" provided service, you are agreed to the below Terms of Services

Fuuffy, www.fuuffy.com ("Fuuffy", "Website", "The Company", "We" and "us") is operate by Tradeluck (HK) Limited with its Hong Kong office address at Rm2207,9 Chong Yip Street, Kwun Tong, Hong Kong. Fuuffy is a online platform that connect shippers and/or couriers and/or third party service provider (the "Courier") for you to choose the courier service (the "Services"). The Website is designed to provide assistance to users ("User(s)" or "you") in creating and managing shipments (the "Shipment").

The Terms of Service are accessible at any time on the following page of our Website www.fuuffy.com/about/tos. You must read, agree with and accept all the terms and conditions contained in the Terms of Service, and our Privacy Policy contained in www.fuuffy.com/about/privacy ("Privacy Policy") prior to becoming a Fuuffy user. If you do not accept any provision in our Terms of Service and/or Privacy Policy, you are not authorized to use this Website or our Services and shall immediately cease using this Website. We shall revise the Term of Service and Privacy Policy from time to time.

The Terms of Service represent a legally binding agreement between you (and your client, employer or another entity if you are acting on their behalf) and Fuuffy and its direct affiliates or subsidiary, including the various different entities that Fuuffy uses to operate locally in different countries.

To contact us, please email our customer service team at cs@fuuffy.com.

1. Acceptance of Terms of Service

1.1. If you are entering into these Terms of Service on behalf of a company, business or other legal entity, you represent that you have the authority to bind such entity and its affiliates to these Terms of Service, in which case the Terms of Service "you" or "your" shall refer to such entity and its affiliates. If you do not have such authority, or if you do not agree with these Terms of Service, you shall not accept the Terms of Service on behalf of such entity and you are not authorized to use this Website or the Services.

1.2. By registering for the Services, you agree to provide and maintain true, accurate, current and complete information about yourself as prompted by the Services' registration form. Our collection and processing of registration data and certain other information about you are governed by our Privacy Policy.

1.3. You acknowledge and agree that we may change or otherwise modify the Terms of Service in the future, such changes and modifications shall become effective immediately upon posting to the Website. You understand, agree and fully accept that your continued access or use of this Website after such change or modification constitutes your acceptance of the changed or modified Terms of Service and Privacy Policy. Fuuffy endeavors to provide you with notice of any changes to the Terms of Service, but Fuuffy's failure to do so shall not excuse your obligation to comply with any such modified Terms of Service. You shall periodically review the most current version of these Terms of Service as posted on the Website.

1.4. You acknowledge, agree and fully accept that you may be subject to additional terms applicable to certain Services provided by us and/or the Courier that may be attached to such Services from time to time. All such terms are hereby incorporated by reference into these Terms of Service. Also, you will be subject to the terms and conditions of the Courier which you have selected. You are solely responsible to go through the terms and conditions of the Courier which you have selected before you confirm the Shipment.

1.5. In the event that you commit any breach or violation of any terms and conditions under our Terms of Service, we reserve all our rights including but not limited to immediately terminate our Services, suspend your Fuuffy account, and/or may take other legal action against you without further notice.

1.6 The usage of any services not provided by us (including, without limitation, warehousing services) may requires you to enter into a separate legally binding service agreement with a Courier. You acknowledge, agree and fully accept that we do not assume any liability whatsoever for any acts, errors, or omissions (including, without limitation for any negligence or willful misconduct) of the Courier with whom you or any of your affiliates may contract, regardless of the purpose. This is your sole responsibility to go through the terms and conditions of the Courier which you have selected before you confirm the Shipment.

2. Description of Services

In accordance with the "Contract Law in Hong Kong" and relevant laws and regulations, Fuuffy and You are adhering to mutual benefit, equality, and cooperation. The "Services" or "Courier Services" can only be use by "You" on agreeing the following terms:

2.1 Responsibilities and obligations of "Fuuffy" and You"

2.1.1 The export docuemnt, material or goods that "You" entrusts "Fuuffy" to transport must be in accordance with the relevant regulations of the Customs, Commodity Inspection and Quarantine of the HKSAR Governerment and relevant departments for the country's export goods.

2.1.2 "You" shall provide "Fuuffy" with a valid identity information including your legal name, mobile and address in Hong Kong. If "You" on behalf of a company, business or other legal entity, you should provide your companay register name, and a valid address in Hong Kong. If "You" fails to provide the above infomration before using our Services, "Fuuffy" may refuse to provide services.

2.1.3 When "You" uses the courier services provided by "Fuuffy" and The Company affiliates , your must provide "Fuuffy" with the recipient information and the consignment information accurately and truthfully. The complete recipient address information shall be affixed on the consignment package in accordance with the specifications required by "Fuuffy". If the consignment delivery fails or other costs are incurred due to missing information which should provided by "You", "You" shall bear all of it.

2.1.4 "Fuuffy" will only charge the package freight and related operating costs before shipping. This fee does not include any taxes and other costs that may be incurred in the destination country / area of the goods designated to arrive. Any customs duties or other miscellaneous charges that may be incurred when the package is cleared by foreign customs must be paid by the recipient. If the package is returned or abandoned due to the recipient's refusal to pay the relevant fees, the costs and other charges associated with returning or abandonment of the shipment(s), including transportation and any applicable duties, taxes and admin fees, shall be paid by "You" bear.

2.1.5 Both "Fuuffy" and "You" promise to keep confidential on the trade secrets (technical information, business information and other trade secrets) obtained from the other party and cannot be obtained through public channels. Without the consent of the original provider, any party shall not disclose all or part of the trade secret to any third party. However, unless otherwise provided by laws and regulations or agreed by both parties.

2.1.6 Services that can be obtained through any of the following methods: website, social network, blog, email. Shall also subject to our "Terms of Services". "Fuuffy" reserve the rights to revise the "Terms of Services" for any new features added into the above mentioned services channel.

2.1.7 The information, any contents and Services published on this website may contain incorrect statements or typographical errors. We and our affiliates do not guarantee that the terms of use of express delivery, photos, car and other service descriptions and other service descriptions displayed on our website are correct. We and our affiliates do not guarantee the accuracy of the information displayed on our Services.

2.1.8 The Courier company providing the Service for Fuuffy are independent contractors, not an agent or employee of Fuuffy or its affiliates. We and our affiliates shall not responsible for the actions, errors, negligence, representations, warranties, breaches or negligence of any such Courier company for any personal injury, death, property loss and damage or any other damages or expenses incurred by such courier companies. In the event of delays, cancellations, overbookings, strikes, force majeure or other reasons beyond our direct control, we and our affiliates will not be responsible and will not give refunds. We are also not responsible for any additional costs, omissions, delays or re-route or action of any government or authority.

2.1.9 In any case, due to direct or indirect, punitive, incidental, special or consequential damages caused by the use of this website or related to it, "Fuuffy" and its affiliates and/or their respective courier companies shall not be liable on any information, contents that obtained through the use of website or our services. Whether based on contract, tort, strict liability, or otherwise, even if Fuuffy and its affiliates, and/or the Courier have been advised of the possibility of damages.

2.2 Responsibility on Consignment

2.2.2 If "Fuuffy" and its affiliates and/or their respective courier companies has reason to suspect that the consignment items delivered by "You" do not meet the laws or regulations. In case of "Fuuffy" has notifies "You" and "You" does not cooperate with the unpacking inspection, "Fuuffy" has the right to refuse to accept the goods, and "You" shall bear the related losses. All the paid fee shall not be returned.

2.2.3 If "You" intended to deliver prohibited items by dishonest declaration or any other reason. Improper packaging or the nature of the consignment sent (referring to the item's broken, dissolved, decayed, etc.) causes the consignment items to be damaged, deficient, or detained by relevant authorities, thereby endangering personal safety, pollution, damage to other packaged goods and various facilities and equipment, "You" shall bear all the economic losses and legal liabilities arising therefrom. "Fuuffy" reversed the rights to charge you an administrative cost raised from the consignment and refused to send the consignment.

2.3 Prohibited items

The following are the types of products that, for everyone's safety, you are prohibited to ship through Fuuffy. The items listed in this paragraph is not conclusive and you solely responsible for checking with the relevant laws, rules and regulations of the local and/or oversea custom and/or government authorities:

3. General Conditions

3.1 Subject to the terms and conditions of these Terms of Service, you may access and use the Services only for lawful purposes. All rights, titles and interests in and to the Services and its components will remain with and belong exclusively to Fuuffy. You shall not (a) sublicense, resell, rent, lease, transfer, assign, time share or otherwise make the Services and/or your Account available to any third party, without written consent of Fuuffy; (b) use the Services in any unlawful manner (including without limitation in violation of any data, privacy, export or import control laws) or in any manner that interferes with or disrupts the integrity or performance of the Services or its components or otherwise violates our Terms of Service, or (c) modify, adapt or hack the Services to, or otherwise attempt to gain unauthorized access to the Services or its related systems or networks. You shall comply with all codes of conduct, policies or other notices which Fuuffy and/or the Courier provides you or publishes in connection with the Services, and you shall promptly notify Fuuffy if you learn of a security breach related to the Services.

3.2 You may not tender for shipment any of the prohibited items listed under the Clause 2.3. You grant Fuuffy and/or the Courier and/or any authorized third parties the right to inspect your Shipment at any time. We reserve the right to reject or suspend the carriage of any item which we suspect that will breach the laws.

3.3 You acknowledge, agree and fully accept that you will not use the Services and/or the Website to (or assist another person to): (a) upload any content that (i) infringes any intellectual property or other proprietary rights of any party; (ii) you do not have a right to upload under any law or under contractual or fiduciary relationships; (iii) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; (iv) poses or creates a privacy or security risk to any person; (v) is unlawful, harmful, threatening, abusive, harassing, tortious, excessively violent, defamatory, vulgar, obscene, pornographic, libelous, invasive of another's privacy, hateful racially, ethnically or otherwise objectionable; or (vi) in the sole judgment of Fuuffy, is objectionable or which restricts or inhibits any other person from using or enjoying the Services, or which may expose Fuuffy or its users to any harm or liability of any type; (b) interfere with or disrupt the Services or servers or networks connected to the Service, or disobey any requirements, procedures, policies or regulations of networks connected to the Services; or (c) violate any applicable local, state, national or international law, or any regulations having the force of law; (d) impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity; or (e) obtain or attempt to access or otherwise obtain any materials or information through any means not intentionally made available or provided for through the Services.

3.4 You are solely responsible for all data, information, feedback, suggestions, text, content and other materials that you upload, post, deliver, provide or otherwise transmit or store in connection with or relating to the Services ("Your Content"). Fuuffy reserves the right to access your account in order to respond to your requests for technical support. By posting Your Content on or through the Services, you hereby do and shall grant Fuuffy a worldwide, non-exclusive, perpetual, irrevocable, royalty-free, fully paid, sub licensable and transferable license to use, modify, reproduce, distribute, display, publish and perform Your Content in connection with the Services and to improve Fuuffy's products and Services, subject to the terms and conditions of these Terms of Service and our Privacy Policy. Fuuffy has the right, but not the obligation, to monitor the Services, Content, or Your Content and to disclose Your Content if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Fuuffy, (iii) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (iv) protect against legal liability.

3.5 You understand that the operation of the Services, including Your Content, may be unencrypted and involve (a) transmissions over various networks; (b) changes to conform and adapt to technical requirements of connecting networks or devices and (c) transmission to Fuuffy's business partners including but not limited to the Courier and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to operate and maintain the Services. Accordingly, you acknowledge, agree and fully accept that you bear sole responsibility for adequate security, protection and backup of Your Content. Fuuffy shall in any event have no liability to you for any unauthorized access or use of any of Your Content, or any corruption, deletion, destruction or loss of any of Your Content.

3.7 Subject to the Terms of Service hereof, Fuuffy may (but has no obligation to) provide technical support Services, through email in accordance with our standard practice. Fuuffy might use the email and/or the telephone number provided by you to send you updates about the packages, gain consignee feedback, and in general any time Fuuffy consider it needed to carry on its Services.

3.8 In the event that you wish to change any information regarding the Shipment, such as address, items included or other matters, please contact us directly (by sending email or whatsapp our customer service team (for our email address and whatsapp, please see www.fuuffy.com). You can also use the service chat on our Website) and we will help as part of our customer support services. In the event that the Shipment has already been handled over to any Courier, such changes may not become effective, or the Courier may ask a fee to validate the change. Any change of information regarding the Shipment shall be subject to the final approval and confirmation by the Courier.

3.9 In the event that you wish to enquire, lodge a claim or complaint regarding the Shipment, please contact us directly (by sending email or whatsapp our customer service team (for our email address and whatsapp, please see www.fuuffy.com). You can also use the service chat on our Website) and we will help as part of our customer support services.

3.10 In the event that a Shipment is recalled and the Courier does not provide the returned delivery to the sender address, the Shipment item will be returned to Fuuffy. You may choose to collect the Shipment item, at your own expenses, at a designated location provided by Fuuffy, or pay a return shipping fee in an amount quoted by Fuuffy including but not limited to the penalty charged by Courier in respect of shipment of prohibited items, and Fuuffy will ship it to your sender address.

4. Member Account and Condition

4.1 To register as a member on Fuuffy, "You" agree to all the following terms, no objection, otherwise please leave this website or Services.

4.2 The content of this website, except for the content published by the staff of this website, and all the content published by other members themselves, this website does not guarantee the authenticity of the content, and visitors should make their own judgments, and this website will not be responsible for this.

4.3 This website provides a platform for visitors to search for information. The staff of this website is only responsible for the management of this website and is only responsible for the information, data and files published by the staff. The information, data and files published by each member on this website or services are the responsibility of the publisher. Therefore, when all members publish information, data and files on this website, in addition to complying with the rules of this website, they must also abide by the laws of HKSAR.

4.4 Do not publish, upload, send emails or send any illegal, harmful, coercive, abusive, harassing, infringing, slanderous, vulgar, obscene, defamatory, infringing on the privacy of others, harmful or racially discriminatory or morally offensive on this website Unpleasant "content".

4.5 It is forbidden to publish links and connect to other listing websites in any way (directly or indirectly) anywhere on this website. Once discovered, there is a chance to be judged as a serious "publication advertisement", the most severely blocked login processing, the stored value of the house currency will not be returned in any form.

4.6 If this website deletes, moves or adds any information, data or files sent by members, there will be no notice and compensation in any form.

4.7 If a member is found to exploit the loopholes of this website and use any method to interfere with the ranking order of the properties on this website, this website will stop the use of the member's account, and the stored house currency will not be returned in any form.

The above rules of this website are subject to addition, modification or deletion without notice. Members are requested to browse the terms page regularly.

6. Intellectual Property

6.1 All services provided on this website, including but not limited to text, content, photos, videos, sounds and pictures, are the property of this website and are protected by copyright laws and other intellectual property laws. This website and all related services are for your personal and non-commercial use only. You agree not to copy, reproduce, modify, display, exhibit, print or store any service content provided by this website, and not to use the content of this website to produce any derivative products. You also agree that unless expressly permitted by this site, you may not publish, transmit, broadcast or communicate any service content provided by this site to any person, including but not limited to those in the same company or organization.

6.2 Other than as permitted herein, you shall not (and you shall not permit others to), directly or indirectly, modify, translate, decompile, disassemble, or reverse engineer any part of the Fuuffy Property and/or any intellectual property right of the Courier, or otherwise attempt to discern the functioning or operation of the Website or Services; or copy, rent, lease, distribute, or otherwise transfer any or the rights that you receive hereunder. For clarification purposes, all page headers, custom graphics, button icons, and scripts are service marks, trademarks, and/or trade dress of Fuuffy and/or the Courier and you shall not copy, imitate, or use them without our express prior written consent. You may only use HTML logos provided by Fuuffy through our merchant Services, auction tools features or affiliate programs without prior written consent solely for the purpose of directing web traffic to www.fuuffy.com. You shall not alter, modify or change such HTML logos in any way, use them in a manner that is disparaging or otherwise adverse to Fuuffy or the Services, or display them in any manner that implies Fuuffy's sponsorship or endorsement. You shall not (and you shall not permit others on your behalf to): (i) use any robot, spider, scraper or other automated means to access the Fuuffy Website or Services for any purpose without Fuuffy's express written permission, (ii) interfere or attempt to interfere with the proper working of our Website or any activities conducted on the Website, or (iii) bypass any measures Fuuffy may use to prevent or restrict access to the Fuuffy Website or the Services.

6.2 All materials provided by you under any shall be deemed client property (the "Client Property") for purposes of the Agreement. You hereby grant to Fuuffy a non-exclusive license to the Client Property solely as needed to provide the Services.

7. Confidential Information

7.1 Definition Each party (the "Recipient") acknowledges that it may receive Confidential Information as defined herein. For purposes of these Terms of Service and subject to the exclusions set forth below, Confidential Information means any information provided by the other party (the "Discloser") that is marked, labelled or otherwise designated as confidential or proprietary, or that Recipient knew, or should have known, was confidential due to the circumstances surrounding the disclosure.

7.2 Exclusion Information that is subject to one of the exclusions below SHALL NOT be Confidential Information. The exclusions including but not limited to the following: (a) Non-transactional Confidential Information (as defined below), (b) information publicly known at the time of disclosure, (c) information received by Recipient without restriction from a third party, (d) information published or otherwise made known to the public by Discloser, (e) information that was generated independently without reference to the Discloser's Confidential Information, or (f) information that is required to be disclosed under a court order or pursuant to any applicable governmental rule, regulation or statute, provided that Recipient provide Discloser with prior written notice of such disclosure, (as permitted by law) and the timing for response set forth in the request.

7.3 Non-transactional Confidential Information Other than transaction information absolutely required for Fuuffy to provide, or for you to use the Services, Fuuffy does not require nor desire any of your proprietary information (the "Non-transactional Confidential Information"). You agree not to provide Fuuffy with any Non-transactional Confidential Information, including, but not limited to, prototypes of new products, without Fuuffy's express prior written consent. In the event that you send such Non-transactional Confidential Information to Fuuffy without Fuuffy's prior written consent, then Fuuffy shall not be obligated to treat such information as Confidential Information.

7.4 Standard of Care Recipient shall not use the Confidential Information for any purpose other than as required by these Terms of Service. Recipient shall not disclose the Confidential Information to any third party, other than as required to perform the Services and/or require by law or Court Order. Recipient shall use at least the same standard of care with the Discloser's Confidential Information as it does with its own Confidential Information, but in no event with less than reasonable care. Each party acknowledges that breach of this provision would result in irreparable harm to the other party, for which money damages would be an insufficient remedy, and therefore that the other party will be entitled to seek injunctive relief to enforce the provisions of this Section.

7.5 Return or Destruction Other than transactional information that is retained in the ordinary course of Fuuffy's business or under the requirement by Courier or by laws and Court Order, each party shall either promptly return all Confidential Information, or confirm that such Confidential Information has been destroyed promptly after receipt of written request from the other party.

7.6 Aggregate Use Subject to the Terms of Service herein, you hereby acknowledge, agree and fully accept that Fuuffy may compile aggregate results from all of, or a selection of your use of the Services, provided that Fuuffy shall not disclose any information that would individually identify you (the "Aggregate Information"). Such Aggregate Information shall be deemed to be Fuuffy's Confidential Information and belongs to Fuuffy. You also hereby agree that Fuuffy may review and use your individual use of the Services in order to provide Services to you, to evaluate Fuuffy's provision of the Services, and to improve Fuuffy's Services offerings.

7.7 Privacy Policy Fuuffy believes in protecting your privacy. Any information you provide to us or input on the Website as set out above will be used in accordance with our Privacy Policy found in this page (www.fuuffy.com/about/privacy). We do not sell, rent, or otherwise disclose your Confidential Information to a third party, without your consent or as permitted by the Privacy Policy.

8. Indemnification

8.1 You agree to fully indemnify and to hold harmless Fuuffy, our officers, directors, employees and agents from and against any and all claims, liabilities, damages, losses or expenses, including but not limited to legal costs and disbursements due to or arising out of your use of the Services and/or your violation of the Terms of Service. Upon requesting for our Service, you agree to fully indemnify and hold harmless Fuuffy from any and all claims for transportation, storage, handling and other charges relating to the goods in respect of the Shipment, including undercharges, rail demurrage, truck/intermodal detention and other charges of any nature, even though Fuuffy and/or the Courier had accepted such order.

9. Disclaimers

9.1 As Is Fuuffy endeavors to provide the Services in accordance with these Terms of Service. Users acknowledge that the Services and the Website are provided on an "as is" and "as available" basis. You are fully aware that Fuuffy is providing the platform for you to select the Courier Service and Fuuffy expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose and non-infringement for the services, the Website and any services provided by the Courier. The use of the Services, Website, or third party services shall be at your own risk. Also, Shipping Fees Quoted in the Website are liable to change at any time, but changes will not affect bookings already accepted. Despite our best efforts, some of the services listed on the Website may be incorrectly priced or subject to revise. WE EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY SHIPPING FEE ERRORS ON THE WEBSITE FROM TIME TO TIME. Fuuffy is under no obligation to provide courier services to you at an incorrect (lower) price, even after you have been sent confirmation of your booking.

9.2 No Continuous Access Fuuffy does not guarantee continuous, uninterrupted or secure access to the Services. Operation of the Services may be interfered with by numerous factors outside of our control. Fuuffy will make reasonable efforts to process requests for receiving or shipping merchandise in a timely manner but Fuuffy makes no representations or warranties regarding the amount of time needed to complete processing because our Services are dependent upon many factors outside of our control, such as delays caused by the Courier and/or third parties. Fuuffy is not liable for any direct, indirect, incidental damage, loss of profit, goodwill, use, or data resulting from our inability to provide the Service. We reserve the sole right to discontinue the Website and our Services, including any of the Website's features, at any time with or without notice to you.

9.3 Others You understand that Fuuffy does not inspect your goods nor does Fuuffy take any responsibility for the business decisions that you make and implement through the Services. You acknowledge that Fuuffy is not the merchant of the shipping item, nor the importer of the shipping item, and nor the owner of any product shipped by you through Fuuffy.