Japan Rakuten Return Tutorial
The Rakuten Market International Board of ""Japan Direct Shipping"" officially closed its doors in June last year. Hong Kong consumers turned to the ancestral Rakuten Market in Japan to purchase Japanese products, and then used the official consolidation service Rakuten Global Express to transport Japanese products to Hong Kong. With the change of purchasing channels, will you encounter the problem of not knowing how to return goods from Hong Kong to Japan? Sister Fuuffy will show you how to solve the return problem easily by taking a look at the following Rakuten return instructions!
Rakuten Return Policy:
Japan's Rakuten Market is an online shopping platform operated and sold by different stores. Therefore, each store's return policy is different.
You can find the return policy on each store's store information page. If you have any questions about the store's return policy or need to return, please contact the store directly. If you have any follow-up questions, please contact customer service.
※ Note: Not all stores provide English information.
Return Process:
For returns or exchanges of goods, you need to contact the store where you ordered them
Step 1. Log in to [My Order]> Find the order
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Step 2. Click [Browse Order Details] to enter the order details
Step 3. Click [Apply to cancel order/return]
Step 4. Select [Reasons for Cancellation/Return] > Fill in the ""Refund Information"" > Click ""Application for Order Cancellation/Return""
Step 5: After the merchant confirms, mail the product back to Japan
Choose express delivery service
Enter the delivery content (package type, courier company, declaration)
Enter reservation information
Online payment
Note:
If the product received does not match the quantity/model of the ordered product or is damaged, please contact the store directly and provide the store with the order number and other relevant information, such as the number of the product/package. Photos, etc., the store will help solve the problem.
If you still do not receive a reply after contacting the store for 3 working days, or if you are unable to communicate with the store due to language problems, please contact the Rakuten Market customer service team and attach the Email for store communication.
※ Note: If you contact the Rakuten Market customer service team directly without contacting the store first, you will not be able to get assistance.
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