Logo
    Instant quote

  • Shipping calculator

Log in

HELP

 CENTER

幫助中心

Search your question

  • 237,189+

    package has been processed

  • 2,000+

    local online stores are using

  • 11

    years of international logistics experience

  • 150+

    countries and regions that can be delivered to

貨飛Fuuffy國際快遞比較及預約平台
貨飛Fuuffy國際快遞比較及預約平台

Fuuffy International Express Price and Reservation Platform allows users to compare shipping rates of more than 16 international express delivery companies for free and enjoy discounts of up to 70%. Complete electronic customs declaration and shipping within 5 minutes, provide door-to-door pickup service, and deliver to 180 countries and regions around the world within 2 working days at the fastest, helping you save money and time!

Customer service hotline
+852 6410 5317
Service hours: Monday to Friday, 9am-6pm。Excluding Saturdays, Sundays, and public holidays.
Lunch time 12:30pm-2pm
Office address
Unit 2207, 9 Chong Yip St, Kwun Tong, Kowloon
No in-store pick-up service provided

  • Logistics services

  • Personal Shipment
  • Commercial Express
  • Cloud Fuuffy Fulfillment
  • immigration logistic
  • Crowdfunding

  • Tools

  • Shipping Calculator
  • Battery-powered calculator
  • Import tax calculator
  • List of prohibited items
  • Order Tracking

  • Help Center

  • Charging model
  • Shipping and reservation process
  • Carton packaging tips
  • Print shipping labels and invoices
  • Arrangement for Cancellation of Shipment and Mandatory Parcel Return
  • UPS Claim Support
  • Adverse Weather Arrangement for Pickup Service
  • Public holiday and weekend business arrangements

  • Courier Partners

  • UPS
  • DHL
  • FEDEX
  • ARAMEX
  • USPS

  • about Us

  • About Fuuffy
  • Contact us
  • Real-time customer service
  • Privacy Policy
  • Terms of Service

© 2025 Fuuffy. All Rights Reserved. 版權所有 不得轉載

fuuffy SSL connectionfuuffy passed google safe browsing checkingFuuffy 貨飛獲頒「商界展關懷」
Help CenterHow Fuuffy WorksFuuffy Pricing SchemeHow to Pack a ParcelHow to print shipping labels and commercial invoiceArrangement for Cancellation of Shipment and Mandatory Parcel Return Understanding Duties & Value added Tax The List of Forbidden ItemsAdverse Weather Arrangement for Pickup ServiceHoliday and Weekend Business HoursBNO Shipment FAQDocument Shipping GuidelinesClaim Support (UPS)UPS Large Package Surcharge UPS Express Service ClassificationQuantium Special calculation on parcel weightQuantium Extra fee Local pickup feeUPS Delivery Confirmation Signature ServiceMorning Global Extra Fee
Help Center

Arrangement for Cancellation of Shipment and Mandatory Parcel Return

Arrangement for Cancellation of Shipment and Mandatory Parcel Return

Refund Procedure for Canceling a Shipment

You must contact Fuuffy Customer Service to request cancellation before the courier arrives for pickup.
 

Refund Process

1. Customer Service confirms the cancellation of the shipment
2. An administrative fee of $60 or 10% of the order amount (whichever is higher) will be deducted
3. The refund will take approximately 5-8 business days to be credited back to your registered credit card
Fuuffy’s Reminder

If you want to cancel the shipment, please don't give the parcel to the courier.

Once the courier receives the parcel, shipment can't be canceled.

If the recipient refuses to accept the parcel, the sender is responsible for all incurred expenses.

Return Shipping and Incomplete Delivery Fees

1. Shipping termination or return due to sender's reasons:

• The sender is responsible for all round-trip package costs; no refund will be provided
• The sender must pay any customs fees and fines for prohibited items
• In case of package abandonment, the sender must pay destruction fees

 

2. Return or destruction due to recipient's reasons:

The sender is responsible for all related costs, including but not limited to:
• Refusal to accept delivery
• Inability to contact for delivery arrangement
• Refusal to pay related fees

 

3. Mandatory destruction or return by customs:

• Package contains prohibited items
• Recipient refuses to pay customs duties
• Recipient fails to provide documents required by customs
• Sender fails to fully declare shipment contents

 

For any shipping or return issues, please contact Fuuffy Customer Service for inquiries.

hello
hello
hello
hello
hello
Didn't find the answer you were looking for?

Contact our account specialists directly

bannerImage