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Fuuffy Payment Methods
Quick Answer
Fuuffy uses an automated payment flow so orders are processed instantly. Individual customers pay by credit card online (VISA, Mastercard). Business customers with steady shipping volume can apply for the Top-up feature, funding their account by bank transfer and paying shipping fees from the balance.
Whether you create a single shipment or import store orders in bulk, payment is completed at the final step of shipment creation, and the shipping label is generated immediately once the charge succeeds. Currently supported methods:
| Customer Type | Payment Method | Details |
|---|---|---|
| Individual | Credit card online payment | VISA and Mastercard credit or debit cards, issued in Hong Kong or overseas, provided the card supports cross-border online payments |
| Business | Top-up | Business customers with steady shipping volume can apply to enable Top-up; fund your account by bank transfer and pay shipping fees from the balance |
Business customers with steady shipping volume (such as online stores and SMEs) can apply to enable the Top-up feature. Once enabled, you fund your account by bank transfer and shipping fees are deducted directly from your balance — ideal for high-frequency shippers who prefer centralised control of logistics spending. To apply, contact Fuuffy support for eligibility and setup.
Notice: supplementary charges are collected automatically
The amount you pay at booking is based on the dimensions and weight you declare. After the courier re-measures your parcel with automated equipment, if the actual or volumetric weight exceeds the declared value, or supplementary items arise such as DDP duties or remote area surcharges, the courier typically issues an additional bill within 2 to 4 weeks of delivery. The system automatically collects the difference from the card you paid with or saved (or from your Top-up balance). Full financial details can be exported anytime from the "Statement" section.
Refunds for cancelled shipments: when you cancel a shipment that has not yet been collected, a refund is initiated to your issuing bank immediately. Due to interbank card settlement, funds typically arrive within 3 to 7 working days, subject to your bank's processing time.
Fuuffy itself does not record or store your full card number or CVC security code. All card binding and payment transactions are processed by a third-party payment gateway compliant with PCI-DSS (Payment Card Industry Data Security Standard), with SSL/TLS encrypted transmission and bank-side 3D Secure verification (such as one-time SMS passwords) triggered when required, to prevent unauthorised transactions.
Managing multiple payment cards across stores, or interested in monthly statement reconciliation for high-volume shipping? Contact Fuuffy online support and we will recommend the right payment setup for your shipping volume.
