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Claim Support (UPS)
When shipping internationally via Fuuffy using UPS express services, all compensation claims regarding lost, damaged, or delayed shipments must be submitted within specific legal timeframes. UPS will void all financial liabilities if claims exceed the following deadlines:
To ensure a successful claim investigation, please act immediately according to the standard procedures below:
The UPS claim investigation department utilizes specific photographic parameters to check if the transit packaging complies with international aviation shipping safety codes. Ensure all images are high-resolution and free from glares:
| No. | Required Photographic Document | UPS Customs & Claim Audit Details |
|---|---|---|
| 1 | Damaged Item Close-up | Clearly show the exact cracks, breakage, or leak deformation points on the physical merchandise. |
| 2 | Inside Box Re-enactment | Place the broken item back into the original box exactly how it arrived, showing internal cushioning placements. |
| 3 | Internal Cushioning Materials | Capture an isolated shot of protective fillers used (e.g., bubble wrap, foam inserts, or corrugated dividers). |
| 4 | UPS Waybill Label Close-up | Legibly capture the external barcode sticker, specifically showcasing the tracking number beginning with '1Z'. |
| 5 | Box Maker’s Certificate (BMC) | A close-up of the circular stamp on the bottom flaps indicating bursting test ratings or edge crush evaluation. |
| 6 | Full 6-Sided Box Overview | • Photo A: Top panel and two adjacent sides. • Photo B: Bottom panel and the remaining two opposite sides. |
| 7 | Physical Box Dimensions Measure | A picture of a tape measure held against the outer box showing its exact length, width, and height. |
Until a claim case is formally resolved in writing, both the shipper and receiver have a strict obligation to preserve all damaged goods and transit boxes. UPS claims teams reserve the right to perform a physical box inspection at the sender's address, the receiver's location, or a local UPS hub. Failure to present the goods upon request will lead to an immediate claim denial.
Once a fully completed package file is uploaded into the billing system, the average processing turnaround time is approximately 10 working days. Providing highly detailed itemized product summaries and verified supplier invoices helps accelerate the audit speed.
Please note that UPS will explicitly issue a Denial of Claim if inspections determine that the shipment package fell short of courier safety criteria due to:
UPS retains absolute and final discretion over claim approvals, liability ratios, and total payout allocations (including base transit fee refunds and fair-market merchandise deprecation assessments). Final payouts align with international aviation liability limits and verified invoices, meaning they may differ from your initial declared request. Full procedure clauses can be verified on the Official UPS Website.
