Our glossary simplifies common industry terms in freight and logistics into clear, easy-to-understand explanations.
退貨（Return）是消費者或買方將已購商品退回賣方的流程，涉及退款、換貨與逆向物流。跨境退貨需處理再入境清關、稅費退還與二次銷售。
建立清晰的 RMA 流程、在地退貨點與自動化客服，有助降低成本並提升顧客滿意度與復購率。
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