Our glossary simplifies common industry terms in freight and logistics into clear, easy-to-understand explanations.
A Courier is a small-time logistics worker specializing in collecting, transporting, and delivering packages. They typically work for courier companies, providing point-to-point and door-to-door delivery services. In international trade and e-commerce, couriers are the closest link to consumers, directly impacting the customer experience. A courier's job involves more than just delivery; it also includes verifying recipients, collecting signatures, and, in some cases, collecting cash on delivery (COD). For cross-border e-commerce companies, professional and reliable courier services enhance customer satisfaction and brand image, making them a crucial component of the logistics experience.
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